Few of us are familiar with what to do when someone becomes mentally unwell. Mental health services are a mystery to many of us. Mental illness may carry the additional burden of stigma. Often acquaintances and friends melt away, partners leave – unable to cope, families fracture, tolerance is strained and love changes. It does not have to be this way. Families can make a positive difference and aid in the recovery of the person who is unwell. You are not alone. We offer families/whānau and those close to someone with a mental illness a Fieldworker service that provides information, education, advocacy, family peer support, Family Connections Programme (BPD/Emotional Dysregulation), Children Understanding Mental Illness Programme (CUMI), Stepping Out – for women with adult children with mental illness, WAVES Programme – for adults bereaved by suicide, and suicide bereavement wrap-around support. Staff are also available to talk with you on the phone during work hours. Arrangements can be made for after hours appointments. All services are free and confidential. No charge for services, minimal waiting time. Self-referral or referral from health professionals by phone or email.